Userpilot vs Pendo

Which onboarding software will better suit your needs?

I tested Top In-app Onboarding Software: Appcues, Userpilot, Pendo, Stonly, Userflow, Chameleon, Product Fruits, Userguiding, Usetiful.
Discover the best software here.

Userpilot builder — User onboarding software
Flow builder in Userpilot

Userpilot is like a friend that doesn’t stand out from the crowd, but you can always rely on them. It’s altogether a quality tool that should satisfy the needs of a vast majority of user onboarding managers.

All the features needed to do your job are in place. But compared to Userflow and Stonly, it lacks an element of a positive surprise. It doesn’t shine.

Flow builder in Pendo

I can’t say Pendo isn’t a decent tool. In the end, it has all the main features and many of the more advanced options. But it’s expensive, not pleasant to use, and takes time to get used to.

If its flow builder went through an overhaul, I’d be curious to test it again. But for now, I wouldn’t want to use it on a daily basis.

Userpilot vs Pendo: Engagement features

Table: Main feature availability

AppcuesUserpilotPendoUserflowStonlyChameleonProduct FruitsUserGuidingUsetiful
Resource centers


AppcuesUserpilotUserflowStonlyChameleonProduct FruitsUserguidingUsetiful
Add title & description
Embed images/videos in the header
Item description
Add guides and links
Run JavaScript on click
Set targeting per checklist item
Item completion based on user attributes/eventsOnly events
Embed the resource center in a page

Resource centers

UserpilotUserflowStonlyChameleonProduct FruitsUserguiding
Embed checklist
Add guides and links
Add custom contentOnly videos
Add nested pages
Add content groupsOnly flows
Set targeting per item
Built-in “Contact us” section
Built-in contact form
Embed iframe
Search items or flows
Search knowledge base
Integrate live chat
(e.g., Intercom, Zendesk)
Notifications about new items

Userpilot vs Pendo: Flow setup options


You might think there’s not much science to flow triggering. While in most cases you’ll use a page view to trigger a flow, there are some additional possibilities you might find interesting.

  • Userpilot – Custom event triggering, Element click
  • Pendo – Element click


Scheduling in Pendo

Contrary to Userpilot, Pendo offers flow scheduling.

Frequency (single flow)

  • Userpilot: Once, Every time
  • Pendo: Once, Repeat every X days/hours and set the frequency cap

Userpilot vs Pendo: Additional features

Table: Feature availability

AppcuesUserpilotPendoUserflowStonlyChameleonProduct FruitsUserGuidingUsetiful
LocalizationOnly flowsIn beta
Frequency capping (throttling)
Account structuring/Flow organization
Flow analytics
Event builder


In the table above, you can check the availability of the localization feature, but these checkmarks don’t tell the whole story.

Localization in Userpilot

Simply put, it works better in Userpilot. It allows manual localization in the platform/builder, as well as via file upload. You can easily localize images/videos too. You don’t need to unpublish flows to edit translations and you can make changes to the original version whenever you want.

In Pendo, you can work only with XLIFF files (no CSV or manual changes).

Account-wide frequency cap (throttling) + Flow prioritization

While the frequency cap works similarly everywhere, Pendo offers higher flexibility of guide prioritization (you can define the exact order in which your flows are to be shown). On the other hand, Userpilot limits it to a few levels (Low, Medium, and High).

Additionally, in Userpilot, I didn’t find any information about the possibility to exclude specific types of flows from throttling, which is crucial for the onboarding experience.

Userpilot vs Pendo: Pros, cons, prices

Each tool can receive max. 5 points.

The score is calculated as a sum of the factors listed below (max. 25 points), divided by 5.

  • Main feature availability – max. 7 points
  • Secondary feature availability – max. 3 points
  • Options inside features – max. 4 points
  • Ease of use/UX – max. 3 points
  • Out-of-the-box end user experience (look and feel) – max. 2 points
  • Bonus point (my subjective preference) – max. 1 points


Pros (summary)

Cons (summary)


Price for 10k MTU: $500

My rating: 4.25/5

  • Has all the important features
  • Event triggering
  • Good look and feel from end-user perspective
  • Good targeting options
  • High flow design flexibility
  • Seems like a better thought-out version of Appcues
  • Flow priority limited to 3 categories
  • No bells and whistles
  • Has all the important features
  • It’s not just a product adoption platform — it also has product analytics and roadmapping
  • No user-friendly (UI can be a bit confusing)
  • Poor out-of-the-box look and feel from end-user perspective
  • Localization only with XLIFF file
  • I constantly experienced issues starting the builder
  • Resource center (and checklists) not available on free plan what made it impossible for me to test

Read full comparison of the 9 top in-app onboarding software here.